Returns & Refund Policy

Last Updated: March 2026

At Best Signs UK, we take great pride in producing high-quality signage and printed products. All items are manufactured using professional materials and undergo strict quality control checks before dispatch.

Please read this policy carefully as it explains your rights regarding returns, refunds, and cancellations.

1. Order Approval and Production

For products that involve printing, customisation, or bespoke manufacturing, customers are required to approve the artwork or design before production begins.

By approving the artwork or confirming your order, you acknowledge that:

• The design, spelling, dimensions, colours, and layout are correct.
• Production will proceed based on the approved artwork.
• Changes cannot be made once production has started.

Best Signs UK cannot be held responsible for errors that were approved by the customer prior to production.

2. Checking Your Delivery

All orders are carefully packaged and dispatched using reputable courier services.

Upon receiving your order, we strongly recommend that you:

• Inspect the goods before signing for the delivery
• Report any visible damage to the courier
• Notify us immediately if there are any issues

If your goods arrive damaged or faulty due to delivery, please contact us within 48 hours of receipt.

We may require:

• Clear photographs of the damaged item
• Photographs of the packaging
• Your order number

Once verified, we will arrange a replacement or suitable resolution.

3. Bespoke and Custom-Made Products

Many of our products are custom-made, printed, or manufactured to your specific requirements.

Under the Consumer Contracts Regulations 2013, goods that are:

• Made to your specifications
• Clearly personalised
• Custom printed or manufactured

are not eligible for cancellation, return, or refund unless they are faulty or incorrectly produced.

This includes items such as:

• Custom signs
• Printed banners
• Personalised graphics
• Custom-designed products

If bespoke items are signed for as received in good condition, we are unable to offer refunds, reprints, or replacements unless a manufacturing defect is confirmed.

4. Faulty or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged during delivery
• Incorrect compared to your confirmed order

Please contact us within 48 hours of delivery.

Where a fault is confirmed, we will offer one of the following solutions:

• Replacement of the item
• Repair where possible
• Partial or full refund where appropriate

We may request the item to be returned for inspection before issuing a refund or replacement.

5. Cancellation Rights (Non-Custom Products)

For non-custom, standard products, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

You have 14 days from the day after receiving your goods to cancel your order.

To qualify for a return:

• The goods must be unused
• They must be in their original condition
• They must be returned in original packaging where possible

Customers are responsible for return shipping costs unless the item is faulty or sent in error.

6. Return of Goods

If a return is approved, items must be returned:

• Within 14 days of cancellation
• In their original condition
• Securely packaged to prevent damage during transit

We reserve the right to deduct costs if returned goods show signs of use or damage not caused during delivery.

7. Refund Processing

Once returned goods are received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method.

Refunds are typically issued within 7–14 business days, depending on your payment provider.

8. Incorrect Information Provided by Customer

Best Signs UK cannot accept responsibility for errors caused by incorrect information supplied by the customer, including:

• Spelling mistakes
• Incorrect measurements
• Incorrect artwork files
• Incorrect colour selections

Customers are responsible for reviewing and approving all artwork prior to production.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Best Signs UK
Email: info@123designandprint.co.uk

Please include your order number and details of the issue when contacting us so we can assist you as quickly as possible.

By placing an order with Best Signs UK, you agree to the terms outlined in this Returns & Refund Policy.